At School Cafe, we acknowledge that in serving millions of students with educational information, errors may occasionally occur despite our best efforts.
Guided by our faith and commitment to integrity, we view the correction of errors not as a burden but as an opportunity to demonstrate our dedication to truth and transparency.
Understanding Errors and Their Impact
The nature of educational information demands exceptional accuracy, as even small errors can significantly impact students’ decisions.
When we discuss admission deadlines, requirements, scholarship information, qualification criteria, or fee structures, precision is paramount.
Beyond these critical elements, we maintain equally high standards for historical information, statistical data, and general educational guidance.
Even seemingly minor typographical or technical errors receive our attention, as they can affect the clarity and professionalism of our content.
Our Comprehensive Correction Process
The moment an error comes to our attention, whether through our internal fact-checking processes, community feedback, institutional communications, or regular content audits, our response begins immediately.
Our editorial team swiftly assesses the error’s severity and potential impact on students’ decisions or actions. We then verify the correct information through official sources, typically consulting directly with educational institutions or authoritative bodies.
Critical corrections happen within hours of verification, while others follow promptly, typically within one to two days.
For significant errors, we ensure our community stays informed through direct emails to affected users, prominent platform notices, social media updates, and push notifications when immediate action may be needed.
Displaying Corrections with Clarity
The visibility of our corrections reflects their significance. When we correct critical information, a prominent notice appears at the top of the affected article, clearly explaining what was wrong, when it was corrected, and what readers should know if they acted on the incorrect information.
For standard corrections, we clearly mark the updated information and include a dated correction note, striking a balance between transparency and readability.
Documentation and Continuous Improvement
Every correction becomes part of our learning process. We maintain detailed records of significant corrections, documenting the nature of errors, discovery and correction timelines, verification processes, and notification procedures.
This documentation helps us analyze patterns, adjust our verification processes, enhance fact-checking procedures, and update editorial guidelines.
Our team regularly undergoes additional training based on these insights.
Community Partnership in Accuracy
The strength of our accuracy comes from our partnership with the School Cafe community.
We actively encourage and protect those who bring errors to our attention, guaranteeing anonymity when requested and ensuring protection from any form of retaliation.
Our corrections team stands ready at contact@schoolcafe.ng to receive and act on accuracy concerns.
When submitting corrections, sharing specific details about the error and supporting evidence for correct information helps us act swiftly and precisely.
Our Divine Commitment
“The truth shall set you free.” – John 8:32
This scripture guides our unwavering commitment to accuracy. Each correction represents not just a technical adjustment but a fulfillment of our divine calling to serve with truth and integrity. We approach every error with humility, viewing it as an opportunity to serve our community better and maintain the trust placed in us.
Reaching Our Corrections Team
Our dedicated corrections team operates with a sense of urgency and purpose. You can reach them directly at corrections@schoolcafe.ng. Every report receives thorough attention, and we maintain communication throughout the correction process to ensure complete resolution.
Remember, at School Cafe, accuracy isn’t just a policy; it’s a sacred trust we maintain with our community, guided by divine wisdom and unwavering commitment to truth.
Connect with us to learn more about our services, meet our team, or explore our company history in detail.
- About School Cafe
- Contact Us
- Our Mission & Vision
- Editorial Principles
- Community Engagement & Feedback
- Corrections and Accuracy Policy
- Editorial Diversity Policy
- Workplace Diversity & Inclusion Policy
- Ownership and Financial Structure